In this article we look at the importance of customer experience in terms of satisfaction with a service or purchase and what can be done to ensure a good customer experience. We look at how this acts to differentiate one provider from another.
Articles Concerning Customer Experience
Here are a series of articles concerning the importance of customer experiences, custoemr feedback and whether poor uer experience affects the overall customer experience.
The importance of customer feedback
In this article we examine the importance of customer feedback. We look at why it should form an important part of your business. We also look how customer feedback can be of benefit to your business.
Does poor experience affects the overall experience?
In this article we look at whether poor user experience can affect the overall experience of the customer.
How to collect customer feedback
In this article we look at five methods of obtaining customer feedback. We look each one in turn and show you how to use each one.